+SHIPPING AND EXCHANGE
△ CODE AT CHECKOUT
I know that shipping can be expensive! My way of saying thank you to those who support me online, is to give you free shipping on orders over $120.
ITEMS OVER $120 IS FREE SHIPPING ENTER PROMO CODE "FREESHIP20"
△LOCAL? PICK UP VANCOUVER.
IF you happen to live in Vancouver BC, we can arrange pick up. Please email me.
△ PROCESSING TIME WHEN SHIPPED
The time I need to prepare an order for shipping varies.
Estimated shipping times with no tracking:
North America: 7- 14 business business days depending on how far away you are.
Europe: 2 weeks to 1 month, air mail.
Australia, New Zealand and Oceania: 2 weeks to one month, air mail.
I'll do my best to meet these shipping estimates, but cannot guarantee them. Actual delivery time will depend on the shipping method you choose, as well as how far away you are from Vancouver, BC.
△ CUSTOMS AND IMPORT TAXES
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
△ SHIPPING INFORMATION
If you want to save yourself some shipping cost and pick up if you live in Vancouver, I am more than happy to accommodate. Please send me an e-mail and we can make arrangements.
Shipping REGULAR mail will be $4.00 postage including a padded package and information.
PLEASE NOTE: *NO TRACKING* and generally arrives 7-2 weeks business days depending on your location. This ONLY applies with smaller items that can fit through a 2cm slot to be considered a regular mail.
Canada Post only allows smaller items to pass through a 2cm slot to be considered a Regular mail. But some bulky jewelry with the crystal pendants, or any of the crystal items, don't fit through a 2 cm slot.
If it needs to be a parcel with more items, itll be automatically upgraded to a parcel shipment. I ensure that these Items will always come in a padded package and a tracking number for this rate, so they will arrive safely and not get damaged. The tracking number applies to Canada only. It'll take 2-4 business days depending on your location. Generally 4 business days out East!
Shipping to USA is a flat rate of $8.50 and can take upwards to 2-4 weeks to arrive. It has to make a long journey to get to you!
Dreamcatchers and Home decor items will be sent in a package or a padded envelope depending on size and location. $30 flat rate for the the larger ones - they aren't easy to ship because of their size and because they are delicate. I make sure that they arrive safely to their destination. Again Canada post charges based on weight and height of the package, so generally these are a lot bigger on the scale! $30 will give you express mail and a tracking number!
If your item breaks at any time, please shoot me a message and I will fix it for you. We will just figure out shipping. I would love nothing more than have you be happy with your purchase.
If you live in America or World wide and want to upgrade to a parcel with a tracking number, please direct message me so we can work out a shipping option that is right for you.
If you have a regular package item for $8.50 and you want to upgrade tracking for $15, there will be an option in check out.
△RETURNS & EXCHANGES
I gladly accept exchanges!
Just contact me within: 14 days of delivery
Ship items back to me within: 30 days of delivery
I don't accept returns or cancellations.
Please contact me if you have any problems with your order.
Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
I will only use your shipping and billing address, and contact information
To communicate with you about your order
To fulfill your order
For legal reasons (like paying taxes)