items shipped to USA will be charged duties and taxes, its out of my control... updated shipping terms.. For free or combined shipping orders over $120 dm me for code before you place your order please. it can not be done after. ***

+TERMS AND CONDITIONS

 

△ PROCESSING TIME WHEN SHIPPED

The time I need to prepare an order for shipping varies. you need to allow me 3-7 days to prepare your order, unless otherwise specified.

if you have an item that you have a time sensitive, you can either pay for shipping priority or express, or email me or leave a note in check out to expedite it or I have no way of knowing your item is time sensitive. 

Estimated shipping times with no tracking:

North America: 7- 14 business business days depending on how far away you are.

Europe: 2 weeks to 1 month, air mail unless expedited. 

Australia, New Zealand and Oceania:  2 weeks to one month, air mail. unless expedited 

 I'll do my best to meet these shipping estimates, but cannot guarantee them. Actual delivery time will depend on the shipping method you choose, as well as how far away you are from Vancouver, BC.

 

△ CUSTOMS AND IMPORT TAXES

Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs. 

I am not responsible for extra import or duties and taxes. 

I am not responsible for lost damaged or stolen items

 

△ SHIPPING INFORMATION

 If you want to save yourself some shipping cost and pick up if you live in Vancouver, I am more than happy to accommodate. Please send me an e-mail and we can make arrangements. 

 

△TRACKING NUMBER

when you choose expedited parcel, i ship with Chit chats. Genereally in Canada, America and outside of North America you will have a tracking number thats included in this.  

 

△RETURNS & EXCHANGES

I gladly accept exchanges! I do not accept returns Exchange for credit only on some items for exception. 

Just contact me within: 14 days of delivery

Ship items back to me within: 30 days of delivery

I don't accept returns or cancellations.

Please contact me if you have any problems with your order.

Conditions of return

Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value. Buyer also is responsible to contact me within this time frame.

 

LOST PARCEL

if your item happens to be lost in the mail, or doesnt move in transit.

PLEASE NOTE: once its in the mail system its out of mine. 

I am not responsible for the lost item

all parcels come with tracking, if the information you have is what i have.

what I can do for you if the parcel is lost, is call the shipping company and try to see what happened.

NO REFUNDS ON LOST PARCELS.

△ NEED ME TO FIX AN ITEM FOR YOU?

I will happily do a repair for you! but if  its a time sensitive item and you have a certain date in mind. Please note my time isnt always in the studio

my rate per hour will depend on the fix.

I start at $150 per hour. 

Please note and understand i need to take each piece in order. 

 

△PRIVACY POLICY

I will only use your shipping and billing address, and contact information

  • To communicate with you about your order

  • To fulfill your order

  • For legal reasons (like paying taxes) 

 

 

 

△ What information do I collect? 

I collect your name, email, and address when you are ready to purchase our products. 

 

△ What do I use your information for?

Any of the information I collect from you may be used in one of the following ways:

- To personalize your experience (your information helps me to better respond to your individual needs)

- The email address you provide for order processing may be used to send you information and updates pertaining to your order

- To improve my website based on the information and feedback I receive from you

- To improve customer service 

- To process transactions (your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company of any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product requested by the customer)

- To send periodic emails if you choose to subscribe to our newsletter. However, you have the ability to unsubscribe at any time.

 

△ How do we protect your information?

We implement a variety of security measures to maintain the safety of your personal information when you access your personal information.